Shipping policy

SHIPPING POLICY

Thank you for shopping with VELVO. This Shipping Policy outlines the shipping options and delivery timeframes for orders placed on velvo.nyc.

ORDER PROCESSING

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

DOMESTIC SHIPPING (United States)

We offer the following shipping options for orders within the United States:

• Standard Shipping (5–7 business days)
• Expedited Shipping (2–3 business days)
• Overnight Shipping (1 business day, order must be placed before 12 PM EST)

Free standard shipping is available on all domestic orders over $100.

INTERNATIONAL SHIPPING

We ship to select international destinations. International orders typically arrive within 7–21 business days depending on the destination and customs processing times. International customers are responsible for all customs duties, import taxes, and any fees imposed by their country.

SHIPPING RATES

Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.

ORDER TRACKING

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your shipment's progress.

LOST OR DAMAGED PACKAGES

If your package is lost or arrives damaged, please contact us immediately at support@velvo.nyc. We will work with the shipping carrier to resolve the issue as quickly as possible.

CONTACT US

For any shipping questions, please reach out to us at support@velvo.nyc.